ISO Certifications provide a valuable and well recognised accolade, and many organisations require them to meet a customer requirement or to just generally improve and protect their business. 

ISO Management Systems can be integrated into your normal business processes and Establishing your ISO Team will be the first step to success.

The varied and diverse role of an Office Manager means they can provide an essential resource to help you establish certain policies and maintain records; playing a key part in achieving and maintaining ISO Certification for the company. 

Here are FIVE reasons you should include your office manager as part of your ISO team!

1. Greeting Visitors & Contractors

Managing the risks of third parties on site often falls within the remit of the office manager. Visitors, contractors and other third parties can present safety and information security risks to the organisation that can be managed through effective visitor management and briefings.

2. Physical Security

Office managers are often on the front line of the site’s physical security, an aspect that is essential within ISO 27001, the international standard for Information Security.

Enforcing Clear Desk and Access Control policies, managing CCTV & secure shredding are just some of the ways an office manager can support ISO 27001.

3. Office Equipment Maintenance

Maintenance of office equipment contributes to many different standards including ISO 9001, ISO 14001, ISO 27001 & ISO 45001.

Checking fire extinguisher servicing dates is a favourite of ISO Auditors but they may also look for:

  • Intruder Alarm Servicing,
  • Fire Alarm/System Servicing,
  • Air Conditioning Maintenance (including in Server Rooms),
  • Access Control Systems,
  • PAT Testing.

4. Choosing Sustainable Suppliers

The goods and services that an organisation buys can significantly contribute to their environmental impact, which is a key feature of ISO 14001.

You can leverage the Office Manager’s buying power to choose sustainable supplies in areas including:

  • Green Energy
  • Waste Segregation and Recycling,
  • Stationary from sustainable sources.

5. Managing Office Safety & Evacuation
The health, safety and wellbeing of employees, visitors and other parties on-site often falls to the Office Manager. 

There are legal requirements to meet including risk assessments and fire evacuation procedures.

Meeting these basic legal requirements forms an essential part of ISO45001 the standard for Occupational Health & Safety.

Make your Office Manager Part of your ISO Team.

Above are just FIVE areas your office manager could provide assistance in your ISO Certification journey, so it is worth having them on the team!

This is a guest blog by ISO Consultants, Assent Risk Management.