Terms and Conditions of The Office Management Course

Please read these Terms and Conditions (Terms) carefully before booking the Course (defined below) provided by Black & White Office Consultancy Limited (Us, We, Our or Company).

Please read these Terms carefully before booking the Course as these set out our and Your legal rights and obligations, we recommend You print and / or retain a copy for Your records.

By making a Booking You are confirming Your agreement to be bound by these Terms.

1. Definitions
Booking means registration for and reservation of a Course offered by Us using the Delegate Booking Form as defined below and Book, Books and Booked shall be interpreted accordingly.

Contract means the contract between us that comes into existence upon our acceptance of Your Booking, and is comprised of these Terms and Our policies to include our Privacy Policy found here: https://www.bw-oc.com/bw-privacy-policy/ and any Health and Safety policy from Us or the Venue where the course will be held, along with any additional information about the Venue.
Course means the Introduction or Advanced Course on offer, whichever is purchased by You. We may change the offering of our courses available from time to time or the naming conventions used for these courses. The most up to Courses available will be on Our website.
Course Materials means any and all electronic and/or physical materials provided to You as part of the Course.
Delegate means any person attending the Course, in the case of You being a corporate entity, this must be an employee of Yours.
Delegate Booking Form means Our prescribed booking form for all offered Courses that must be completed and submitted by anyone wishing to attend a Course.
Data Protection means all statutes, laws, secondary legislation and regulations pertaining to data protection in force in the United Kingdom and as may be amended, updated, reinstated or replaced from time to time including The General Data Protection Regulation 2018.
Intellectual Property Rights means patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
Fees means the fee payable for the Course and any other associated costs identified by these terms and shall exclude any VAT.
VAT means value added tax chargeable under the Value Added Tax Act 1994 and any similar replacement or additional tax.
Venue means any such facility or location where the Course will be held.
Website means Our website www.bw-oc.com.
Working Day means 9:00am to 5:00pm on any day (other than a Saturday, Sunday or a public holiday) when banks in London are open for business.
You (Your / variations of You) means the individual or organisation that purchased the Course.

2. Bookings
2.1 Bookings are accepted at Our sole discretion and will be subject to availability and these Terms.

2.2 Bookings can be made online at Our Website, alternatively You may contact us at hana@bw-oc.com to request a Delegate Booking Form and return completed to the same address.
2.3 If You have any queries regarding these Terms or the Course, please contact hana@bw-oc.com.
2.4 You are responsible for the accuracy and completeness of all information which You provide to us, when making the Booking.
2.5 Your Booking will not be confirmed until it has been acknowledged by Us. We will use reasonable endeavours to send You a confirmation of Your Booking within 5 Working Days.

3. Fees and Method of Payment
3.1 The Fees and options for the Courses available are displayed on the Website, along with available and upcoming dates.

3.2 The Fee is quoted in sterling, exclusive of VAT.
3.3 The Fee includes tuition on the Course dates, Course Materials, lunch and attendance to end of training networking drinks. You will be notified in advance of options for the lunch on each date of the Course. If You do not require lunch, are unable to attend the end of training networking drinks or have any dietary requirements and/or allergies You must let Us know in advance of the Course date.
3.4 The total Fee of a Course will be invoiced prior to the Course start date and will show the VAT payable. VAT will be charged at the rate current at the time of due payment.
3.5 Payment for the Booking must be made in advance of the Course and should be made at the time of the Booking or within 7 days of the date of Our invoice to secure Your place.
3.6 Your place is not confirmed until full Fee is received by Us.
3.7 Payment for the Booking can be made by Credit/Debit Card, bank transfer.
3.8 Please note anyone wishing to pay by Credit or Debit Card must contact Us using the details on the invoice; those wishing to pay Credit Card must add an additional 1% of the total invoice amount to their payment to cover fees payable by Our payment’s provider.
3.9 We reserve the right to charge late payment interest on any outstanding invoice at the rate of 5% above the base rate of Barclays Bank Plc. Where an unpaid invoice is referred to debt collection, all legal costs will be added to the total amount.
3.10 The prices quoted on the Website are correct at the date of publication, but prices may vary due to demand and availability, and we reserve the right to adjust the prices at any time and without notice.

4.0 Intellectual Property and Course Materials
4.1 We retain the ownership of all Intellectual Property Rights in the Course Materials, Course promotional materials and speeches made during the Course.

4.2 Course Materials will be provided to You upon Your attendance at the Course which You may retain under a revocable, non-exclusive and non-transferable licence for Your own use within the UK.
4.3 You acknowledge that all Intellectual Property Rights in the Course Materials belong to Us.
4.4 You are not authorised to:
(a) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission from Us;
(b) record on video or audio tape, relay by videophone or other means the Course given
4.5 Breach by You of this clause 4.1 shall allow Us to immediately terminate these Terms and refuse access to the Course and may result in taking immediate legal action.

5. Course Duration, Your Attendance and Obligations
5.1 Course durations are clearly stated on the Website and Booking Form.

5.2 Courses will run on Working Days only, unless otherwise stated.
5.3 You must comply with any instructions and directions given by Us or the representatives of the Venue and any policies and procedures of which You have been notified during the term of the Course.
5.4 We reserve the right to refuse access to the Venue and/or to remove any Delegates from the Course, whose conduct is likely to affect other Delegates of the Course and their enjoyment and/or, in Our reasonable opinion are acting under the influence of alcohol or drugs, and/or who use threatening, abusive and insulting words or behaviour towards us or the other Delegates of the Course. Should a Delegate be so removed, You will not receive any refund of the Fee and may face further action either by Us or the Venue operators.

6.0 Non-attendance
6.1 Subject to clause 8, no refunds will be issued for Delegates who fail to attend the specified Course dates without notice for whatever reason.

6.2 If You are unable to attend any date of the Course You are booked onto once a Course has started due to illness, You may be eligible for a “catch-up” session subject to availability on another Course date.
6.3 It is Your responsibility to book a “catch-up” session, which must be taken within 12 months of the missed Course date, and is subject to availability.
6.4 Places for any “catch up” session cannot be guaranteed and We will liaise with You at the time should this be necessary.
6.5 If You are unable to attend any of the “catch-up” sessions offered, We regret that We would be unable to reorganise the particular lesson and offer a “catch up” session, and no refunds will be issued.
6.6 A maximum of two missed sessions are permitted during the period of each Course.

7. Cancellation
7.1 We reserve the right to change the Venue for the Course and postpone or cancel the Course dates for whatever reason and You will be notified as soon as is reasonably practicable about any material changes or cancellations to the Course.

7.2 If, following any change or cancellation in accordance with clause 7.1 above, You are unable to attend the Course and need to cancel the Booking, the following charges will apply:

21+ Working Days

21-15 Working Days

14-0 Working Days

£150 + VAT

50% of the Fee

100% of the Fee

8. Refunds
8.1 In the case where refund is due back to You from Us, the refund may take up to 21 Working Days to be processed.

8.2 Refunds will be processed using the same payment method that the original payment for the Booking was made, less any fees payable by Us.

9. Substitute Delegates
9.1 You may not substitute Yourself and ask a third party to attend the Booked Course in Your place without prior written agreement from Us.

9.2 You may substitute another person from Your organisation provided that a notice of not less than 72 hours have been given to the following email hana@bw-oc.com with the contact details and job role of Your replacement.
9.3 An Administrative charge of £150.00 plus VAT may be applicable, You will be notified of this at the time if so.

10. Warranties
10.1 We will provide Course Materials in accordance with the Course description which is set out on the Website; these are not specific to Your business and are provided as general guidance on the particular Couse topic.

10.2 We do not make any commitments to You that You will obtain any particular results from use of the Course Materials or that You will obtain any particular qualification on completion of the Course other than that which has already been described online.

11. Limitation of Liability
11.1 We shall not be responsible for losses from its failure to comply with these Terms including, but not limited to, losses that fall into the following categories:

(a) Indirect or consequential losses
(b) Loss of income or revenue
(c) Loss of anticipated savings
(d) Loss or corruption of data.

12. Data Processing
12.1 We will process the information we receive from You or otherwise hold about You in accordance with these Terms and Our Privacy Policy which are published on Our Website and provided upon Bookings.

13. Termination
13.1 We shall be entitled to terminate the Contract with immediate effect if any of the following applies:

(a) You fail to pay the Fees; or
(b) You act in an aggressive, bullying, offensive, threatening or harassing manner towards any of Our employees, who provide the training of the Course or other Delegates of the Course; or
(c) You have breached any of these Terms.
13.2 If we terminate the Contract in accordance with 13.1 above, we shall not make any refund of the Fees and reserve Our right to commence further action if You have caused us losses.

14. Severance
14.1 If any of the provisions of these Terms are found to be illegal, invalid or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Terms.

15. Entire Agreement
15.1 These Terms constitute the entire agreement between You and Us in relation to its subject matter. You acknowledge that You have not relied on any statement, promise or representation or assurance or warranty that is not set out in these Terms.

16. Third Party Rights
16.1 These Terms are not intended to be for the benefit of any third party, and shall not be exercised by any other person under the Contract (Rights of Third Parties) Act 1999 or otherwise.

17. Force Majeure
17.1 We shall have no liability to You under these Terms if we are prevented from or delayed in performing Our obligations under these Terms by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes, failure or forced cessation of a utility service or transport or telecommunications network, act of God, pandemic, epidemic, diseases, action by government, government war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.

18. Assignment
18.1 You may not assign or sub-contract any of Your rights or obligations under these Terms to any third party.

18.2 We may assign, transfer or sub-contract any of Our rights and obligations under these Terms to any third party without Your consent.

19. Governing Law and Jurisdiction
19.1 These Terms, and any matter arising out of or in relation to these Terms, are exclusively governed and construed in accordance with the law of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any disputes which may arise out of or in connection with these Terms.

20. General
20.1 We may update or amend these Terms from time to time to comply with law or to meet the changing business requirements without notice to You. An up to date version of the Terms will be available on the Website.

20.2 You must comply with the relevant legislation relating to health and safety and with any safety announcements laid down by Us from time to time. Any breaches of the policy may result in being suspended or excluded from the Course.